The Daily Machete
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The Daily Machete
INTERVIEWING: Make Hiring Managers Like You
Job interviews are sales calls.
Popular wisdom would have you believe that you have to sell yourself during job interviews. But that wisdom is wrong.
It's wrong because we don't usually buy goods or services. We buy relationships. Even with something like toothpaste, most consumers are brand loyal based upon a perceived relationship.
In other words, we buy from those whom we like. So it's a good idea to make hiring managers like you quickly, then leverage that newly forged relationship. You can get hiring managers to like you pretty quickly with:
Promptness. Always show up 10 to 15 minutes early, because it's better for you to wait than those who interview you. If there's any paperwork, then you can use the time to complete it. If not, you have time to make small talk with the receptionist.
Greeting. A firm yet comfortable handshake, solid eye contact when introducing yourself and a smile. Those three things, when used simultaneously, will allow you to go far in life. They're also a great way to appear likable.
Preparedness. Bring a notebook and two pens (the first won't work and you looks bad when you borrow one). Also bring AT LEAST two more copies of your resume than the number of people with whom you expect to interview (in case you're thrown into a surprise panel interview).
Address by name. There is no sound sweeter than the sound of one's own name. When you use someone's name, they will like being around you, thus like you. Address the interviewer(s) by name every so often. Write the interviewer(s) name(s) at the top of the first sheet of your notebook to help you remember.
Courtesy. Manners are a hallmark of professionalism. Thanking those interviewing you when you start and again when you end will show them that you're likable. And, to reinforce their good feelings about you, be sure to send a hand written thank you card (one for each person who interviewed you) within 24 hours of the job interview.
PARETO: Make It Easier and Quicker
Most of my in-person clients follow my advice. Most, for instance, batch and limit their online scouring. Some, however, could make their job search easier - and more efficient - by:
RSS and bookmarks. Instead of running the same query for the same jobs on the same sites every day, save your searches as bookmarks. Or, if you prefer, grab the RSS feed. This can save you a LOT of time - particularly if you have a slow computer and/or hit a lot of sites.
Create a template. There is absolutely no sense reinventing the wheel. Since you're probably looking for the same two or three jobs, you might as well have a cover letter template set up for each job. This way, you can plug in where or from whom you learned about the job and the employer's contact information.
Get into the groove. One of the reasons batching your tasks together works so well is that you get into a groove. Your brain is running in a linear path. That means you're focused and ideas will come much quicker. And that's a good thing.
NETWORKING: What's Your Online Profile Say About You?
LinkedIn, Facebook and Twitter.
Those are the hot social networking sites currently and some professionals treat them almost the same. Should you?
Same status update or different? Some of my contacts are connected with me on all three social networks. And their status updates are the exact same on all three. I'm not a fan of that since LinkedIn is for professional networking, Facebook is less professional and more personal, and Twitter can go in any direction.
Consistency. Those who post the same status updates across all their social networks are obviously trying to show consistency. And that's good. I choose to be network-consistent: I have the same fun tone for all of my Facebook updates; I put on my professional hat when writing LinkedIn updates; and I toggle between the two tones on Twitter.
Pictures. I'm generally very leery of pictures on social networks. A 30-something associate has hundreds of pictures of herself on Facebook, and in all of them she looks posed and attempts to look sexy. What does that say about her? Even though she isn't nude in these pictures, potential employers may not respect her enough to give her an interview, because they won't be able to take her seriously.
Groups. I join groups on LinkedIn so that I can help my in-person job seeker clients...and also to get educated in different fields. LinkedIn groups are pretty safe for your online life; employers like to see that you're a member of a few groups. Facebook groups, pages and causes, however, can cause problems. Stay away from (or get out of) Facebook groups that are risque or on the fringe of society. They may scare employers off.
Games and applications. LinkedIn and Twitter don't have games. Facebook, however, does. What would a non-profit hiring manager think about your Mafia Wars involvement? This isn't to discourage playing games on Facebook - just to have you consider whether those games would be viewed in a favorable light or not by potential employers.
RESUMES: Professional Summaries Work
Last Monday, we looked at why resume objectives suck, and noted that professional summaries are the way to go.
Instead of the typical resume objective (which sucks) we used last week:
To obtain a challenging ___ position with a progressive company that blah blah blah and rewards progress.
You should use a professional summary with statements such as:
Over 12 years experience in cost accounting for a $4.5 million plastics developer, utilizing Quickbooks, Peachtree and Microsoft Excel.
Compare this winning professional summary statement with the typical (and horrible) resume objective above. You'll probably notice that winning professional summaries have four things:
Years of experience. In this professional summary statement, the job seeker has stated her level of experience. This lets employers know if she meets their years of experience needs or not.
Quantification. 12 years. $4.5 million. Numbers stand out and numbers sell. Would that professional summary statement be as powerful without those numbers? In a word: No.
Processes and software. In this example, our job seeker specifically mentioned "cost accounting," which tells potential employers the type of accounting she has done. It also specifically states the software used.
Variety. Professional summaries on resumes contain several bulletted statements. Our sample job seeker, for instance, would write two or three additional statements that show the other accounting-related experience she has, which helps complete the picture.
INTERVIEWING: Ace the Phone Interview
Many job seekers ask how to handle a phone interview.
The truth is, having a successful phone interview is a lot like having a successful "normal" job interview:
Dress for it. While you could wear bunny slippers and a robe during a phone interview, you won't feel as professional as you will when dressed for a normal job interview. When you feel professional, you will project a professional attitude with your voice.
Mirror. Like dressing for a phone interview, having a mirror in front of you is also a good idea, and one that's often used in inside sales. Think "smile while you dial." Smiling gives your voice a friendly tonality and, as such, you will project a friendly professional voice during phone interviews.
Hands free solution. Nothing is quite so cumbersome during phone interviews as holding the phone between your head and a shoulder. It's far better to go hands free so that you can gesture normally and take notes without being limited by an awkward posture. The perfect solution for phone interviews? Find a decent headset (speakerphones often cause echoes and/or delays).
Their web site. One phone interview advantage for job seekers is that they can be on the company website while conducting a phone interview. This essentially turns a phone interview into an open notes test; it allows you to research while answering (and asking) questions. Just don't make it obvious by typing too hard (the interviewer might your keyboard clicking).
Follow up. Many job seekers, surprisingly, fail to follow up with the interviewer after the phone interview. Like a standard job interview, a hand written thank you card is appropriate. So, too, is a follow up call if you haven't heard anything after a week.
PARETO: Get the Household Buy In
It can be challenging to implement efficiencies into your job search and your life.
But it is SO worth it!
It's one thing implementing these efficiencies if you live by yourself. But as soon as you have other people living with you, well, it can be even more challenging.
All is not lost, however, if you live with others. You can - and should - develop and use new efficiencies. But getting the buy in of the rest of the household is important - and hopefully not that difficult. This four-step plan might help:
Plan as a group. It's always easier to get everybody's buy in if they feel like their voices are heard. If, for instance, you plan on batching your social network activities for an hour every day, then you have to sell them on how important it is to not be disturbed. And, if you're spending two hours every day at networking groups, they need to know that you're not available simply because you're not employed.
Consequences. If you have kids, then they need to be aware that disturbing you carries consequences. If your kids interrupt you with a non-emergency while you're scouring for jobs, for instance, they need to know ahead of time what may happen. Ditto for adults. Obviously, the consequences will be different for kids than adults.
Rewards. I'm actually torn on rewarding behavior that's expected and agreed upon ahead of time. (Hey - they agreed to it ahead of time, right?) But some find holding a carrot on a stick works well. If your family gives you two hours of undisturbed time to draft cover letters, say, then you might reward them with video game privileges or an ice cream.
Benefits. Perhaps the most important part of getting their buy in is to tell them ahead of time what the benefits are of either helping you with your job search related tasks - or leaving you alone while you complete them - is to show how such behavior will benefit them. You might, for instance, tell your spouse that painting the trim is less important than your job search because, with a job, your family will have more money.
Getting the buy in from those who live with you is pretty important. But, with a solid sales plan, you'll be able to implement your job search efficiencies because you've gotten your family's buy in.
NETWORKING: Networking Icebreakers
Like some other job search professionals, I like to use the dating metaphor.
Looking for work really is like looking for a date, and particularly when it comes to starting a conversation with a potential networking contact.
Which one's yours? Mine's number 5. If you have kids, then chances are you attend sporting events and recitals. And if you don't have kids of your own, then you should "adopt" your relatives' and friends' kids and attend their events. Sit next to the other parents and chat them up. Soon enough, the conversation will turn turn to work.
He's a German Shorthair, right? Out in the park? Neighbors walking their dog? Take a few minutes to talk about their dog and, if you're comfortable, to pet their dog, too. This is a great icebreaker and yes, the conversation will turn to work. If it doesn't the first time you talk, then it will soon enough.
Heck of a day for a race, eh? Most people have hobbies. Mine happens to be running. And, because I'm a slow runner, I line up toward the end of the racers. Slow runners don't mind chatting. Those lining up with the fast runners? They're concentrating too much on the race to hold a conversation. Slow runners offer more networking opportunities.
RESUMES: Why Resume Objectives Suck
Are you still using an objective on your resume?
Kill it. Take it off. You should be using a professional summary.
Resume objective statements suck. Consider, for a moment, what most of them look like:
To obtain a challenging ___ position with a progressive company that blah blah blah and rewards progress.
Many of my clients come in for resume reviews with objective statements that read almost exactly like that. The first question I ask them is this: "What do you mean by 'progressive'?"
None of them have been able to answer. Not one of them.
The thing is, resume objective statements are outdated and shouldn't be used. That's because resume objective statements:
Don't add to marketability. Re-read the sample objective statement above. How does that push promote the job seeker's qualifications? How does that grab an employer's interest? Both answers are: it doesn't. You're far better served with a professional summary that gives a snapshot of who you are as a professional.
Don't say anything. Other than the job title filling in the blank, objective statements don't actually say anything. They're simply sucking up space that could be better used. Most job seekers try to cram as many dollar sized words into their objectives as they can, while trying to sound like every other objective statement out there.
Too interchangeable. Employers know that most job seekers simply replace the job title on every resume. It's not individualized. Not really. That, and, as stated above, almost every resume objective reads exactly like every other one. That means the statements are interchangable - and so are the candidates. How can you hope to stand out like that?!?
PARETO: iPhone and iPod Touch Apps for Job Seekers
Full disclosure: I have an iPod Touch and a separate cell phone. I chose this arrangement because I'm perfectly happy with my cell phone provider and didn't want to go through the hassle of transferring my number. I'm funny that way.
Whether you have an iPod Touch or iPhone (or some other smart phone), however, the two most important things are: 1) having the right apps to help you reduce your job search time; 2) traveling light. Thankfully, there are enough quality apps out there to satisfy even the most jaded job seeker. If you're looking for work and toting an iPod Touch or iPhone, then these are the kind of apps you should have loaded:
Calendar apps. When you're looking for work, you know that time is money. As such, it makes sense to keep track of your schedule and be able to make efficient plans. I've tried a lot - A LOT!!! - of calendar apps on my iPod Touch. If you've browsed around the iTunes Store for calendar apps and to-do apps, then you know there are tons of them. But after checking a bunch of them out, I've decided to stick with the calendar app that came pre-loaded on my iPod Touch. You may want to use a different calendar app, and that's absolutely fine. But keeping your calendar on your iPhone or iPod Touch makes sense because you don't have to carry a separate planner around with you.
Contacts apps. It wasn't long ago when everybody carried their planners around with them. All daily planners had space to store important phone numbers and contact information. iPhones and iPod Touches do the same things - but take up much less space. Like my calendar app of choice, I roll with the contacts app that came pre-loaded on my iPod Touch. It's also handy to have the bump app (bump the units together and you share contact info with each other).
Social networking apps. If you have an iPhone or iPod Touch, then you're probably on Facebook. You're probably also on LinkedIn (you should be!) and Twitter, too. Stay in touch with your network with the Facebook app and LinkedIn app. There are tons of Twitter apps out there, so you'll find one that fits what you're looking for. The only downside with having an iPod Touch, though, is that you're reliant upon having an available wi-fi network.
Browsing apps. As with having social networking apps, having an Internet browser app on your iPod Touch means you have to have access to an open wi-fi network. That's a minor inconvenience, however, if you know where to find access. The bonus, of course, is that there aren't any data charges. Popping online with your handheld provides a major value when you're looking for directions to your job interview, getting last-minute facts before networking, and more.
eReader apps. I love to read for both business and pleasure. But I hate carrying more than one book. One solution would be to carry an ereader like the Kindle which can hold at least 1,000 books. My solution, though, is the Kindle app on my iPod Touch. I never leave home without my iPod Touch because of all of the other efficiency apps on it, so it makes sense to put my books on it, too. Barnes and Noble has their own free ereader app, and so do many other companies. Find one that suits your needs and style and load it today.
NETWORKING: How to Network Everywhere
Some of my clients think that professional networking only happens at events that are specifically labeled "networking events" or "networking groups."
Which means they're not tapping the opportunities that present themselves in everyday life. By following a simple sandwich technique (small talk, work talk, small talk), you can network everywhere, including:
Social situations. If you belong to a religious organization, a civic group, or even volunteer, then you can leverage the social aspects of these groups by talking to others about work. In fact, several of my contacts obtained jobs as a direct result of who they met at church.
Small talk while waiting. Do you have kids anywhere in your life? If so, then you've probably attended sporting events or recitals. Why not chat up the other adults? Ditto if you're in line at the movies or grocery store.
Solo in public. I've increased my professional network doing what I normally do. When I'm warming up for a 5K race, for instance, I'll begin chatting with other runners. When I used to hit the weights hard and heavy, I'd do the same with the other gym rats. In both cases, I developed long-lasting personal and professional relationships.
Copyright 2007. All rights reserved.